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Sales Account Manager - Abu Dhabi, UAE

Job Description:

MDSap is looking for a Self Driven, Self Motivated, Hungry, Passionate Software Sales |Account Manager to be based out of Abu Dhabi, UAE.

This position must be perceived by the candidate as being both customers centric and solutions-oriented. Overall, this position is responsible for delivering positive, quantifiable results for MDSAP and its customers which will be measured across 3 primary areas:

-Manage existing Customer Base

-Execute Standard Sales Processes

-Selling, Selling, Selling..

 

The Role

Responsibilities:

• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.

• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.

• Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.

• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.

• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.

• Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales or other Q-Bridge support.

• Communicates the client's goals and represent the client's interests to the team.

• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.

• Understanding of company capabilities and service, and effectively communicates all offerings to the client.

• Reports to the Sales Director, providing regular input on all account activity, including status and call reports on a weekly basis.

 

Customer Focus:

• Demonstrate knowledge of the customers business, operation, and internal process.

• Identify MDSAP Products that address customer's needs and lead efforts to sell

• Marshal and lead the appropriate internal and partner technical resources to demonstrate MDSAP advantages to the customer.

• Build and maintain relationships with key executives and decision makers

• Lead Account Review and Customer satisfaction survey processes to assess overall client satisfaction.

 

Financial Targets:

• Identify, qualify new and expanded sales opportunities to determine their viability and alignment the customer's and MDSAP business objectives.

• Negotiate and close sales opportunities

• Meet or exceed stated financial targets

 

Internal Business Processes:

Territory Planning

Account Planning

Opportunity Planning

Forecasting

Need-based Sales Methodology

Demonstrate working knowledge and adherence MDSAP Code of Ethics and compliance requirements

 

Teamwork, Leadership and Planning:

• Assemble, and lead activities of, the virtual sales team defining and presenting MDSAP solutions to address customer needs.

• Demonstrate proficiency in teambuilding and conflict management

 

Key Requirements:

• Proven sales skills required in order to create, maintain and enhance customer relationships with Banks, Government and other Enterprise Accounts

• Minimum 5 years Knowledge of the regional IT market and customers.

• Banking Connections is a MUST

• Business Analytics and Enterprise performance management knowledge is a PLUS

• SAP Knowledge is a PLUS

• Able to meet and reach CXO levels in the account

• Extremely detail oriented

• Motivated, goal oriented, persistent and a skilled negotiator

• High level of initiative and work well in a team environment

• Excellent written and oral communication skills

• Handles stressful situations and deadline pressures well

• Plans and carries out responsibilities with minimal direction

• Graduate Degree – Preferred “Computer Science or MIS”

  • Fluency in Arabic & English is a must

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