.png?width=1043&name=MDS-logo-white-RGB%20(2).png "MDS-logo-white-RGB (2)"){kind=logo}
.png?width=1043&name=MDS-logo-color-RGB%20(1).png "MDS-logo-color-RGB (1)"){kind=logo}
Intelligent enterprises are those market leaders that have digitally transformed their business operations holistically by adopting advanced, integrated technologies and industry best practices following agile principles to manage every aspect of their organisation - from employees, customers, and products to spend and finance. Through these digital transformation innovations market leaders are able to turn data into insights and insights into revenue. Emerging technologies such as machine learning, artificial intelligence, and the Internet of Things (IoT) enable businesses to innovate, optimise experiences, and automate processes to be more resilient, profitable, sustainable and ultimately successful.
Big data plays the first fiddle in the orchestra that is intelligent enterprise, and SAP’s integrated suite of intelligent applications is the conductor. Turning data into business value involves collecting, connecting and analysing business-wide data, deploying machine learning and artificial intelligence, and prompting the appropriate automated processes and applications to gain insight, predict behaviour and calculate demand. This empowers businesses to make data-driven decisions, anticipate and respond to changes and challenges, and uncover hidden opportunities to capitalise on.
SAP’s technology approach for the intelligent enterprise focuses on three components:
SAP offers a portfolio of enterprise software that integrates experience data and operational data with intelligent technology to streamline and automate every business process in your organisation.
The architecture of an intelligent enterprise can be broken down as follows:
Applying an intelligent enterprise strategy across your business will help you redefine customer experience, optimise productivity and augment employee engagement to become market leaders in any industry.
Optimise your processes, maximize your resources, and ignite innovation with the right combination of intelligent technologies, services, and industry expertise in any of the following areas of your business
At the heart of every business are its customers, and market leaders are facing growing pressure to deliver engaging and trusted customer experiences before their competitors do. In order for your business to thrive you need to gain a deep understanding of who your customers are, what their behaviours, sentiments and preferances are, and how to turn those insights into immersive, personalised and compelling experiences that improve retention and loyalty, and build trust and transparency.
With SAP Customer Experience technology, you will be able to streamline all your customer-facing processes and strengthen relationships by putting the customer at the center of your sales, marketing, commerce, and service activities. The most meaningful customer experiences are informed by data-driven context that businesses need to capture, analyse, understand and use effectively. SAP Customer Experience Solutions enables you to convert data into personalised experiences and push critical insights across channels to shape the customer journey, all informed by real-time context and customer preferences. Additionally, SAP Customer Experience Solutions make data privacy and security a core aspect of the digital consumer experience in order to meet growing compliance requirements and to put consumers’ trust and privacy concerns to rest.
Keeping your workforce engaged and creating positive employee experiences is just as important as delivering great customer experiences. Incorporating workplace intelligence involves augmenting things like culture, climate, leadership, and employee engagement that create a positive place to work, and in turn, deliver positive business outcomes.
SAP Experience Management technology combines operational data, that shows what is happening in your business, and experience data, that seeks to understand the feelings of the people involved and why things are happening, so you can predict and prevent workplace issues and make your employees feel valued and heard. Using SAP Experience Management solutions enables you to automate actions across business functions to drive improvement in customer, employee, product, and brand experiences.
Financial stability is critical to your business’s success, but your finance organisation must also be able to manage finance and capital effectively while supporting business continuity, as well as quickly launch new business models, standardise processes, foster trust, and scale without adding complexity to stay ahead of the curve.
With SAP Financial Management solutions, you can transform your organisation with intelligent finance technology to improve productivity, anticipate challenges, minimise economic disruptions, deliver insight, and launch innovative new business models. SAP’s ERP system and financial software solutions can also help companies emerge from financial crisis with great resiliency.
Creating meaningful product experiences gives empowered customers more choice than ever before, and supply chain management is the link that drives the individual delivery, service, and product experiences that customers want…now! By connecting experience and operational data, you can anticipate, understand, fulfill, and exceed customer demands in real time to deliver an outstanding and memorable experience.
SAP Supply Chain Management Solutions get customer-centric products to market faster and at less cost through an integrated portfolio that includes predictive analytics, automation, and IoT with industry expertise to execute and act.
Understanding what your employees need in order for them to fulfil what your customers want requires you to align and integrate business operations across finance, procurement, supply chain, and customer experience for superior product and service delivery with better spend management. Smart businesses apply smart spend management processes by consolidating operational data and experience data for happier customers, a more engaged and committed workforce, and higher returns on investment.
SAP Spend Management Solutions integrate automated systems around travel management, employee-driven expenses, external workforce spend, and direct and indirect procurement to streamline and optimise spend management initiatives.
At the core of every intelligent enterprise lies the intelligent technology that makes business-wide data management possible. Intelligent enterprises that adopt advanced technology platforms are empowered to make confident data-driven decisions and improve business processes, and customer and employee experiences through connecting and analysing operational and experience data and deploying machine learning and artificial intelligence at every level of operation.
SAP offers a range of technologies to turn your business into an intelligent enterprise.
We have been helping customers adapting to the world of mobility since 1994. With more than 20 years of history serving regional customer, we have accumulated a knowledge base bigger and richer than any other SAP partner in region.
